British Gas insulation offer made a hole in my wall – and pocket

I contacted British Gas for free insulation for the roof and walls of my bungalow. The workmen said the attic was bigger than they had thought and needed extra insulation. I would have to pay £93. After they had gone I noticed a hole in the sitting room wall where they had drilled through from the garage. VA, Grimsby British Gas sent an inspector round to your house to check the work within hours of my contacting them. It is correct that there is a charge for lofts larger than 80sq meters but BG says this is discussed when the surveyor first visits. However, it accepts that it has not handled your work well and has now waived the £93 bill. The hole in your wall has also been made good. You can email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include a phone number.