Santander can't decide whether it's deal or no deal

I decided to switch my current account as Santander recently doubled its approved overdraft daily rate from 50p to £1. I went into my local branch to close my account and after an hour and a half was eventually told they were unable to close it, and that someone would be in touch. I got a phone call telling me that there was an outstanding overdraft charge of £20, which needed to be paid before the account could be closed. It couldn't be done over the phone, so I ran down to the bank to pay – only to be told there was no charge and the account would be reset and closed overnight. I later got another phone call telling me the charge was still outstanding/pending. Frustrated! AM, Wooton Santander said the charge on your account was not showing on its system when you visited the branch – an administrative error that the bank has apologised for. As a gesture of goodwill, it has waived the charge and the account has been closed. "To apologise for any inconvenience we have credited AM's savings account with a goodwill gesture of £50," a spokeswoman said. You are satisfied with this. You can email Mark King at [email protected] or write to Mark King, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include a phone number.