HSBC error means we can't update our son's child trust fund data

I opened a child trust fund with HSBC for my son and nominated my husband as the main contact. We have since moved and my husband tried numerous times to change the address. We recently learned that it has been registered with my husband's first name as Michael; he is Mark. HSBC refuses to discuss the problem because, according to them, he is not the person named on the account. I wonder if I should just fill in a "change in registered contact" form and say I lost the original contact. SG, London Please don't fill out that form. It will only complicate matters if you tell HSBC that you used to be married to Michael, and are now married to Mark with the same surname. At least now HSBC has identified the mistake and accepts responsibility. An administration error meant that your son's account was not matched with his father's name. The bank has corrected this and amended the address. It is sending you a sweetie hamper. You can email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include a phone number